Accessing Pre-Installation Data in Zendesk WFM - Frequently asked questions
Explore common questions about viewing historical data in Zendesk WFM. Learn how to access and manage data from before installation and more.
Frequently asked questions
Can I access data from before installing Zendesk WFM?
No, you cannot access data from before installing Zendesk WFM. Once you have installed Zendesk Workforce Management (WFM), it starts tracking your agents' activity and performance from that point forward. This means you can only report on…
How does Zendesk WFM track agent performance?
Zendesk WFM tracks agent performance from the moment it is installed. It begins monitoring your agents' activity and performance metrics, allowing you to generate reports on their performance and occupancy rates. This tracking is crucial for…
What historical data can be collected in Zendesk WFM?
In Zendesk WFM, you can collect up to two years of historical data for forecasting purposes. This feature allows you to analyze past trends and make informed predictions about future performance. While you can't retroactively report on…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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