image for site

CSAT Surveys Multilingual Support - Frequently asked questions

Discover if CSAT surveys support multiple languages and explore common questions about multilingual capabilities, setup, and customization options for your surveys.

Frequently asked questions

Can Zendesk CSAT surveys be sent in multiple languages?

Yes, Zendesk CSAT surveys can be sent in multiple languages. The survey section automatically translates to match the language set in the requester's user profile. If the user's language is a variant of a supported language, the survey defaults to…

How do I customize Zendesk CSAT survey emails for different languages?

To customize Zendesk CSAT survey emails for different languages, you need to use dynamic content. This allows you to create translations for the email text in each language you want to support. First, create dynamic content for each language and…

What happens if a user's language is a variant of a supported language in Zendesk CSAT surveys?

If a user's language is a variant of a supported language in Zendesk CSAT surveys, the survey content will default to English (US). This ensures that the survey is still understandable even if the exact language variant isn't supported. To avoid…

Can I display Zendesk CSAT surveys in two languages simultaneously?

Currently, Zendesk CSAT surveys display in the language set in the user's profile, and there isn't a built-in feature to display surveys in two languages simultaneously. However, you can customize the email content using dynamic content to include…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites