How to Get External Data for Bots - Frequently asked questions
Frequently asked questions
How can I use a conversation bot to fetch weather data?
You can use a conversation bot to fetch weather data by integrating it with the OpenWeather API. This involves creating a bot answer that retrieves weather data for a location provided by an end user. The process includes setting up an API…
What do I need to set up a weather bot using Zendesk?
To set up a weather bot using Zendesk, you'll need a few key components. First, ensure you have a Zendesk account with a published conversation bot. You can use a sandbox environment for testing before going live. Additionally, you'll need an API…
How do I create an API connection for my Zendesk bot?
Creating an API connection for your Zendesk bot is a straightforward process. This connection will store your OpenWeather API key, allowing your bot to authenticate calls to the OpenWeather API. To create the connection, navigate to the Admin…
How can I add a custom ticket field for location input in Zendesk?
Adding a custom ticket field for location input in Zendesk is essential for capturing user-provided data. This field will be used to store the location information needed for fetching weather data. To add this field, go to the Admin Center, click…
How do I build a bot answer to retrieve weather data in Zendesk?
Building a bot answer to retrieve weather data in Zendesk involves several steps. You'll create an answer, set its intent, and add steps to guide the bot's response flow. Start by creating an answer in the bot builder, set the intent to 'Get…
How can I test my updated Zendesk bot for weather data retrieval?
Testing your updated Zendesk bot is crucial to ensure it retrieves weather data correctly. After publishing your changes, you can test the bot by initiating a conversation and asking for the weather. For example, you can type 'How’s the weather?'…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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