How to Prefill User Contact Form in Widget - Frequently asked questions
Discover how to prefill the user contact form in Zendesk's widget. This page answers frequently asked questions to help you streamline user interactions.
Frequently asked questions
How can I prefill user information in the Zendesk Web Widget?
To prefill user information in the Zendesk Web Widget, you can pass user identities automatically. This ensures that the widget can identify users and prefill their name and email address in contact forms. For the Web Widget, you need to use…
What is the process for authenticating end users in Zendesk Web Widget?
Authenticating end users in the Zendesk Web Widget involves using end-user authentication to pass user identities. This process allows the widget to recognize users and link them to their previous interactions. For a comprehensive guide on how to…
Can I use sample codes to prefill the contact form in Zendesk Widget?
While Zendesk provides sample codes in their Developer Documentation, these codes require modification by your developers to fit your specific needs. It's recommended to collaborate with your development team to implement these codes effectively….
How do I customize the Web Widget (Classic) to prefill user details?
To customize the Web Widget (Classic) for prefilling user details, you can use the identify and prefill settings. These settings allow you to automatically fill in user information like name and email address in the contact form. For detailed…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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