image for site

How to Prefill User Contact Form in Widget - Frequently asked questions

Discover how to prefill the user contact form in Zendesk's widget. This page answers frequently asked questions to help you streamline user interactions.

Frequently asked questions

How can I prefill user information in the Zendesk Web Widget?

To prefill user information in the Zendesk Web Widget, you can pass user identities automatically. This ensures that the widget can identify users and prefill their name and email address in contact forms. For the Web Widget, you need to use…

What is the process for authenticating end users in Zendesk Web Widget?

Authenticating end users in the Zendesk Web Widget involves using end-user authentication to pass user identities. This process allows the widget to recognize users and link them to their previous interactions. For a comprehensive guide on how to…

Can I use sample codes to prefill the contact form in Zendesk Widget?

While Zendesk provides sample codes in their Developer Documentation, these codes require modification by your developers to fit your specific needs. It's recommended to collaborate with your development team to implement these codes effectively….

How do I customize the Web Widget (Classic) to prefill user details?

To customize the Web Widget (Classic) for prefilling user details, you can use the identify and prefill settings. These settings allow you to automatically fill in user information like name and email address in the contact form. For detailed…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites