Prefill User Info in Zendesk Web Widget
How can I prefill user information in the Zendesk Web Widget?
To prefill user information in the Zendesk Web Widget, you can pass user identities automatically. This ensures that the widget can identify users and prefill their name and email address in contact forms.
For the Web Widget, you need to use end-user authentication to pass user identities, which helps in matching users with their previous conversations. If you're using the Web Widget (Classic) or Chat-only Web Widget (Classic), you can utilize the identify and prefill settings. For more detailed instructions, refer to theZendesk help article.
More related questions
What is the process for authenticating end users in Zendesk Web Widget?
Authenticating end users in the Zendesk Web Widget involves using end-user authentication to pass user identities. This process allows the widget to recognize users and link them to their previous interactions. For a comprehensive guide on how to…
Can I use sample codes to prefill the contact form in Zendesk Widget?
While Zendesk provides sample codes in their Developer Documentation, these codes require modification by your developers to fit your specific needs. It's recommended to collaborate with your development team to implement these codes effectively….
How do I customize the Web Widget (Classic) to prefill user details?
To customize the Web Widget (Classic) for prefilling user details, you can use the identify and prefill settings. These settings allow you to automatically fill in user information like name and email address in the contact form. For detailed…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
