Zendesk Support Scalability & Performance - Frequently asked questions
Frequently asked questions
How does Zendesk ensure high performance globally?
Zendesk ensures high performance globally by using multiple data centers around the world. These data centers are geographically separate and run multiple, self-sustaining instances of the application. This setup increases capacity and reduces…
What is the pod architecture design in Zendesk?
Zendesk's pod architecture design offers maximum flexibility and scalability. Each data center consists of one or more pods, which are independent units with all necessary resources to run Zendesk Support. This includes application servers, web…
How does Zendesk handle database redundancy?
Zendesk handles database redundancy through a system of primary and secondary database servers within each pod. Each database cluster contains a primary server and two secondary servers that continuously mirror the primary. If the primary server…
What is a sharded database design in Zendesk?
A sharded database design in Zendesk involves dividing databases into smaller, logical units called shards. This architecture allows Zendesk Support to distribute load across physical database clusters and pods efficiently. Each shard supports a…
How do pod moves affect Zendesk users?
Pod moves in Zendesk are a standard part of network management and can impact IP address allowlists and firewall configurations. Users may need to update their configurations to accommodate these changes. To get the most recent list of public IP…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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