Zendesk's Approach to Database Redundancy
How does Zendesk handle database redundancy?
Zendesk handles database redundancy through a system of primary and secondary database servers within each pod. Each database cluster contains a primary server and two secondary servers that continuously mirror the primary. If the primary server encounters a problem, one of the secondary servers immediately takes over, minimizing downtime. This automated backup system ensures that Zendesk Support remains reliable and available to users.
More related questions
How does Zendesk ensure high performance globally?
Zendesk ensures high performance globally by using multiple data centers around the world. These data centers are geographically separate and run multiple, self-sustaining instances of the application. This setup increases capacity and reduces…
What is the pod architecture design in Zendesk?
Zendesk's pod architecture design offers maximum flexibility and scalability. Each data center consists of one or more pods, which are independent units with all necessary resources to run Zendesk Support. This includes application servers, web…
What is a sharded database design in Zendesk?
A sharded database design in Zendesk involves dividing databases into smaller, logical units called shards. This architecture allows Zendesk Support to distribute load across physical database clusters and pods efficiently. Each shard supports a…
How do pod moves affect Zendesk users?
Pod moves in Zendesk are a standard part of network management and can impact IP address allowlists and firewall configurations. Users may need to update their configurations to accommodate these changes. To get the most recent list of public IP…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
