How to Record Checkbox Time in Zendesk - Frequently asked questions
Frequently asked questions
How can I record the time when a checkbox was checked in Zendesk Explore?
To record the time when a checkbox was checked in Zendesk Explore, you need to create a report using a standard calculated attribute. This attribute will capture the timestamp of when the checkbox was checked. If the checkbox is unchecked and then…
What permissions are needed to create a checkbox timestamp report in Zendesk Explore?
To create a checkbox timestamp report in Zendesk Explore, you need to have either Editor or Admin permissions. These permissions allow you to access the necessary features in Explore to build and customize reports. Additionally, you must be using…
Can I use the checkbox timestamp formula for other custom fields in Zendesk?
Yes, you can adapt the checkbox timestamp formula for other custom fields in Zendesk. The formula provided in the help article is designed for checkboxes, but it can be modified to work with other custom field types. For fields like dropdowns or…
How do I filter out NULL values in my Zendesk Explore report?
To filter out NULL values in your Zendesk Explore report, you need to adjust the settings of your calculated attribute. This ensures that only entries with valid timestamps are displayed. After adding your calculated attribute to the Rows panel,…
Can I track timestamps for numeric fields in Zendesk?
Yes, you can track timestamps for numeric fields in Zendesk using a similar approach to the checkbox timestamp formula. By referencing the name of your numeric field in the formula, you can capture the timestamp when a value is entered. The…
How can I show only the most recent checkbox check in my Zendesk report?
To display only the most recent checkbox check in your Zendesk report, you can use the latest date functions available in Explore. This will help you filter out older entries and focus on the most recent updates. By applying the DATE_LAST function…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
