Track Timestamps for Numeric Fields in Zendesk
Can I track timestamps for numeric fields in Zendesk?
Yes, you can track timestamps for numeric fields in Zendesk using a similar approach to the checkbox timestamp formula. By referencing the name of your numeric field in the formula, you can capture the timestamp when a value is entered.
The formula should check for changes in the numeric field and use the 'Update - Timestamp' attribute to record the time of the update. This allows you to monitor when specific numeric values are added to your tickets, providing valuable insights into ticket updates.
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