How to Give Feedback with Zendesk QA - Frequently asked questions
Frequently asked questions
How can agents access feedback in Zendesk QA?
Agents can easily access feedback on their work through Zendesk QA. This includes viewing ratings and comments left on their conversations, which helps them understand their performance and areas for improvement. To learn more about accessing and…
What roles can use Zendesk QA as reviewers?
In Zendesk QA, roles such as admins, account managers, managers, and reviewers can act as reviewers. This allows them to evaluate and provide feedback on customer support interactions, ensuring quality and consistency across the…
How can you manage received and given reviews in Zendesk QA?
Managing your received and given reviews in Zendesk QA is straightforward. By following specific steps, you can efficiently track and organize feedback, ensuring that all reviews are accounted for and addressed…
Who can dispute a review in Zendesk QA?
In Zendesk QA, various roles including admins, account managers, workspace reviewers, managers, leads, and agents have the ability to dispute reviews. This feature is particularly useful when there are disagreements or misunderstandings about the…
How do you set up assignments in Zendesk QA?
Setting up assignments in Zendesk QA involves organizing and managing customer support interactions for review. This process helps streamline the review workflow and ensures that all interactions are evaluated…
What is calibration in Zendesk QA?
Calibration in Zendesk QA is a practice where all reviewers rate the same batch of conversations to compare their scoring. This helps ensure consistency and fairness in the evaluation process, aligning all reviewers to a common…
How can you grade the performance of reviewers in Zendesk QA?
Grading the performance of reviewers in Zendesk QA involves performing spot checks to assess their evaluation accuracy. This process helps maintain high standards and ensures that reviewers are providing fair and consistent…
What methods are available for reviewing conversations in Zendesk QA?
Zendesk QA offers various methods for reviewing customer support conversations, each with its own benefits. These methods help teams ensure quality and consistency in their support interactions, ultimately improving customer…
Can reviewers replace conversations in assignments in Zendesk QA?
Yes, reviewers in Zendesk QA can replace conversations in assignments if needed. This flexibility allows them to skip certain conversations and focus on those that require more attention or are more relevant to their review…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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