Configuring Allowlist IP Addresses - Frequently asked questions
Discover answers to common questions about configuring allowlist IP addresses in Zendesk. Learn how to manage IP settings effectively and ensure secure access.
Frequently asked questions
What is the IP address range for Zendesk Sell email integration?
Zendesk Sell uses a specific range of outgoing IP addresses to ensure secure email integration. The official IP range is 3.209.202.128/25, which includes 128 different IP addresses from 3.209.202.128 to 3.209.202.255. To ensure your Sell email…
How do I allowlist IP addresses for Zendesk Sell?
To allowlist IP addresses for Zendesk Sell, you'll need to coordinate with your email service provider or support team, and your security team if you have a firewall. This process cannot be done directly within your Sell account. Allowlisting the…
Why is it important to allowlist Zendesk Sell's IP addresses?
Allowlisting Zendesk Sell's IP addresses is crucial for the proper functioning of your email integration. Without allowlisting, you may encounter issues with email delivery and security. The IP range 3.209.202.128/25 should be allowlisted to…
What should I do if I encounter email delivery issues with Zendesk Sell?
If you're facing email delivery issues with Zendesk Sell, it might be due to the IP addresses not being allowlisted. Adding SPF records with the IP address range 3.209.202.128/25 has been reported to resolve such issues. Ensure that all IP…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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