Setting Up Email Support - Frequently asked questions
Frequently asked questions
How does email-only support impact my customers?
Email-only support allows customers to request help without signing in. This means that while they can't track their requests or interact with help center articles, they can still reach out via email, chat, or other channels. All interactions are…
How can I allow anyone to submit tickets without signing in?
To let anyone submit tickets without signing in, adjust your end user settings in Zendesk. Only administrators can make these changes. When an unregistered user submits a request, they are added as a new end user and receive a confirmation email….
How do I remove ticket page links from email notifications?
To remove ticket page links from email notifications, edit the default triggers in Zendesk. This involves removing placeholders like {{ticket.id}} and {{ticket.url}} from the email body. This ensures users don't need to sign in to view ticket…
How can I remove sign-in links from my help center?
To remove sign-in links, edit the template components in your help center. This involves commenting out or deleting code fragments related to sign-in. This change treats all visitors as anonymous users, limiting their privileges but allowing them…
What are the benefits of using the Web Widget for email-only support?
The Web Widget offers a simple request form and knowledge base search, enhancing self-service support. It can also include live chat with agents, providing a comprehensive support experience without requiring sign-in. This tool helps streamline…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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