The Web Widget offers a simple request form and knowledge base search, enhancing self-service support. It can also include live chat with agents, providing a comprehensive support experience without requiring sign-in. This tool helps streamline customer interactions and improve accessibility to support resources.
Email-only support allows customers to request help without signing in. This means that while they can't track their requests or interact with help center articles, they can still reach out via email, chat, or other channels. All interactions are…
To let anyone submit tickets without signing in, adjust your end user settings in Zendesk. Only administrators can make these changes. When an unregistered user submits a request, they are added as a new end user and receive a confirmation email….
To remove ticket page links from email notifications, edit the default triggers in Zendesk. This involves removing placeholders like {{ticket.id}} and {{ticket.url}} from the email body. This ensures users don't need to sign in to view ticket…
To remove sign-in links, edit the template components in your help center. This involves commenting out or deleting code fragments related to sign-in. This change treats all visitors as anonymous users, limiting their privileges but allowing them…