Changing a Rating Scale - Frequently asked questions
Explore common questions about changing a rating scale in Zendesk. Learn about impacts, best practices, and troubleshooting tips for a smooth transition.
Frequently asked questions
Can I change a rating scale in Zendesk without affecting my data?
Yes, you can change a rating scale in Zendesk, but the impact varies based on the type of change. For instance, switching from emojis to numbers is purely visual and won't affect your dashboard statistics, as emojis are converted to numeric values…
What happens if I switch from emojis to numbers in Zendesk ratings?
Switching from emojis to numbers in Zendesk ratings is a visual change that doesn't impact your dashboard statistics. This is because emojis are converted into numeric values when metrics are calculated, ensuring that your data remains consistent….
How does deactivating the skip-categories option affect Zendesk ratings?
Deactivating the skip-categories option in Zendesk means reviewers must rate all categories, as they can no longer register a 'N/A' for non-applicable categories. This change affects future ratings, but past ratings remain unchanged unless…
What should I consider when changing the rating scale in Zendesk?
When changing the rating scale in Zendesk, consider that it creates a new system, as different scales are incompatible for direct comparison. All previous categories will be deactivated, and past reviews will be archived, not appearing on the…
Why is it recommended to change Zendesk rating scales only when necessary?
Changing Zendesk rating scales is recommended only when necessary to ensure consistent data. Different scales are incompatible for direct comparison, which can lead to confusion and data inconsistency. If you need varied scales, it's better to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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