Using API Post-Migration to Zendesk Suite - Frequently asked questions
Explore common questions about using the API after migrating from Sunshine Conversations to Zendesk Suite. Find answers to integration, setup, and functionality queries.
Frequently asked questions
How do I use the API after migrating from Sunshine Conversations to Zendesk Suite?
After migrating to Zendesk Suite, you can use the API by generating API tokens within Zendesk. Once you subscribe to Zendesk Suite Professional or higher, you gain access to Sunshine Conversations directly within Zendesk, eliminating the need to…
What happens to my WhatsApp channel after migrating to Zendesk Suite?
After migrating to Zendesk Suite, your WhatsApp channel can be managed directly within Zendesk. You no longer need to use the Sunshine Conversations website for authentication. By subscribing to Zendesk Suite Professional or higher, you can…
Where can I generate API tokens in Zendesk Suite?
In Zendesk Suite, you can generate API tokens in the Admin Center. This is essential for managing your integrations after migrating from Sunshine Conversations. To generate these tokens, go to Admin Center > Apps and integrations > Conversations…
Do I need to authenticate from the Sunshine Conversations website after migrating?
No, after migrating to Zendesk Suite, you do not need to authenticate from the Sunshine Conversations website. Instead, you can manage everything directly within Zendesk. By subscribing to Zendesk Suite Professional or higher, you gain access to…
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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