Getting Started with Text - Frequently asked questions
Frequently asked questions
How do I get started with Zendesk Text?
Getting started with Zendesk Text is quick and easy! You can respond to inbound text messages, automate alerts, or send proactive messages without any coding or additional software. To begin, you'll need to set up a new Text number in the Admin…
What are the character limits for Zendesk Text messages?
Zendesk Text messages have specific character limits to keep in mind. Each text message can be up to 160 characters long. If you exceed this limit, your message will be split into multiple messages, each 153 characters in length. For instance, a…
Can I send bulk SMS messages using Zendesk?
Currently, Zendesk does not support sending bulk SMS messages. If you're looking to send mass outbound text messages, you might need to explore other tools or integrations. Zendesk Text is designed for individual or small-scale messaging, allowing…
How can I automate outbound text messages in Zendesk?
Automating outbound text messages in Zendesk is a breeze with triggers. Once you've received and responded to an inbound text, you can set up a trigger to send automated responses. For example, you can create a trigger that sends a standard…
What are the limitations of Zendesk Text regarding MMS messages?
Zendesk Text has specific limitations when it comes to MMS messages. While you can receive inbound MMS messages on US local numbers, outbound MMS messages are not supported. This means that while customers can send you multimedia messages, your…
How can I choose a text number in Zendesk?
Choosing a text number in Zendesk is straightforward. You can set up a new Text number directly in the Admin Center. To do this, navigate to Messaging and social, then click on Text. From there, you can manage Talk line settings to add Text to an…
Can I send a single outbound SMS text message in Zendesk?
Yes, you can send a single outbound SMS text message in Zendesk by creating a trigger for proactive text messages. To do this, you'll need to set up a trigger that sends out the text message based on specific conditions. This allows you to send…
How does Zendesk handle SMS ticket creation?
In Zendesk, each inbound text message automatically creates a ticket in your Support account. This allows you to manage text communications just like any other support ticket. Public replies to these tickets will send a text back to the customer,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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