Display Articles in Multiple Sections - Frequently asked questions
Explore how to display an article or section in multiple categories on Zendesk. Find answers to common questions and enhance your workflow with these tips.
Frequently asked questions
How can I display an article in multiple sections in Zendesk?
You can display an article in multiple sections by customizing the template for the section or category. This involves using theisproperty in the code to display the content in an additional section or category. You'll need the ID of the…
How do I add a section to a category in Zendesk?
To add a section to a category in Zendesk, you need to customize the category template. This involves editing thecategory_page.hbsfile in the template editor. You will place the code below the<div id="main-content" class="section-tree">…
Can I add an article to a category page in Zendesk?
Yes, you can add an article to a category page in Zendesk by customizing the category template. This involves editing thecategory_page.hbsfile and placing the code below the{{#each sections}}helper. Use theisproperty with the category…
How do I add an article to an empty section in Zendesk?
To add an article to an empty section in Zendesk, you need to modify thesection_page.hbsfile in the template editor. The process involves replacing the code from{{else}}to{{/if}}with a new code block that includes theisproperty with…
How can I add a section to an empty category in Zendesk?
To add a section to an empty category in Zendesk, you need to edit thecategory_page.hbsfile in the template editor. Replace the code from{{else}}to{{/i}}with a new code block that includes theisproperty with the category ID. This…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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