How to Multibrand Zendesk Chat - Frequently asked questions
Frequently asked questions
How can I customize the Zendesk Chat widget for different brands?
You can customize the Zendesk Chat widget to match the branding of each site it is embedded on. This involves using the Chat API to modify elements such as the concierge avatar, prechat form greeting, and chat window title. To achieve this, you…
What is the benefit of using a single Zendesk Chat account for multiple brands?
Using a single Zendesk Chat account for multiple brands can increase efficiency and reduce administrative tasks. It allows agents to manage all tickets within a primary instance of Zendesk Support, streamlining operations. By embedding a single…
How do I configure Zendesk Support for multibranding?
To configure Zendesk Support for multibranding, you need to create a widget with chat enabled for each brand. This setup is useful if you want users to search the Help Center before leaving a message. While you can choose to only embed the Zendesk…
How can I set up triggers for brand-specific chat requests in Zendesk?
Setting up triggers for brand-specific chat requests in Zendesk involves using the user agent string to route chats to the correct brand. This ensures that chat requests are automatically associated with the appropriate brand. Since chat requests…
How can I prevent default notifications for chat-created tickets in Zendesk?
To prevent default notifications for chat-created tickets in Zendesk, you can modify the 'Notify Requester and CCs of Received Request' trigger. Add a condition where the channel is not chat. This prevents notifications from being sent out for…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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