Configuring Zendesk Support for Multibranding
How do I configure Zendesk Support for multibranding?
To configure Zendesk Support for multibranding, you need to create a widget with chat enabled for each brand. This setup is useful if you want users to search the Help Center before leaving a message.
While you can choose to only embed the Zendesk Chat widget, doing so means losing some functionality, such as Help Center searches before chat or ticket submission. It's important to configure triggers to ensure chat requests are routed to the appropriate brand, based on the user agent string in each ticket.
More related questions
How can I customize the Zendesk Chat widget for different brands?
You can customize the Zendesk Chat widget to match the branding of each site it is embedded on. This involves using the Chat API to modify elements such as the concierge avatar, prechat form greeting, and chat window title. To achieve this, you can…
What is the benefit of using a single Zendesk Chat account for multiple brands?
Using a single Zendesk Chat account for multiple brands can increase efficiency and reduce administrative tasks. It allows agents to manage all tickets within a primary instance of Zendesk Support, streamlining operations. By embedding a single…
How can I set up triggers for brand-specific chat requests in Zendesk?
Setting up triggers for brand-specific chat requests in Zendesk involves using the user agent string to route chats to the correct brand. This ensures that chat requests are automatically associated with the appropriate brand. Since chat requests…
How can I prevent default notifications for chat-created tickets in Zendesk?
To prevent default notifications for chat-created tickets in Zendesk, you can modify the 'Notify Requester and CCs of Received Request' trigger. Add a condition where the channel is not chat. This prevents notifications from being sent out for…
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