How to Use Zendesk Support Advanced Search - Frequently asked questions
Frequently asked questions
How do I perform an advanced search in Zendesk Support?
To perform an advanced search in Zendesk Support, you can use the agent interface. Click the Search icon in the upper-right of the top toolbar or hover over the +Add button and select Search from the drop-down menu. Enter your search terms using…
What are search operators in Zendesk Support?
Search operators in Zendesk Support are symbols used to modify keywords and focus your search. They include operators like the colon (:), less than (<), greater than (>), and double quotes (" "). For example, the colon is used to indicate that a…
Can I search for properties that contain no data in Zendesk Support?
Yes, you can search for properties that contain no data in Zendesk Support by using 'none' as the search term. This can be combined with keywords like group, tags, via, organization, or assignee. For example, using assignee:none will return all…
How can I search by date and time in Zendesk Support?
In Zendesk Support, you can search by date and time using date property keywords like created, updated, solved, and due date, combined with operators such as less than (<) and greater than (>). For example, created<2011-05-01 searches for data…
How do I sort search results in Zendesk Support?
You can sort search results in Zendesk Support by using the orderby and sort keywords. Sorting can be done in ascending or descending order on fields like created, commented, priority, status, and tickettype. For example, order_by:created…
What is the 'type' keyword used for in Zendesk Support searches?
The 'type' keyword in Zendesk Support searches is used to explicitly declare the type of data you want to search for, such as ticket, user, organization, group, or article. For instance, using type:user organization:customers will return all users…
Can I search for suspended or verified users in Zendesk Support?
Yes, you can search for suspended or verified users in Zendesk Support. To find suspended users, use issuspended:true, and for verified users, use isverified:true. This search includes users with any verified identity, not just an email address,…
How soon can new data be searched in Zendesk Support?
New data in Zendesk Support is typically indexed and searchable within about a minute. If you have the Zendesk Agent Workspace enabled, live chat and messaging conversations can take 10 to 12 minutes to be indexed. This indexing time ensures that…
What languages are supported for searching in Zendesk Support?
Zendesk Support offers language-specific support for searching in languages such as Brazilian Portuguese, Dutch, English, French, German, Italian, Japanese, Korean, Russian, and Spanish. This support includes dictionary-based tokenization for…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
