Identify Visitors via Search Engines - Frequently asked questions
Discover how to identify website visitors using search engines. This page answers common questions about tracking visitor sources and optimizing search engine strategies.
Frequently asked questions
How can I identify visitors from search engines using Zendesk?
To identify visitors from search engines in Zendesk, you can use a trigger to add a global tag. This tag, called "Search_Referrer," helps you recognize visitors referred by any search engine. To set this up, go to your Zendesk dashboard and select…
Can I identify visitors from specific search engines in Zendesk?
Yes, you can identify visitors from specific search engines by creating separate tags for each one. This allows you to track visitors from search engines like Google individually. To do this, navigate toSettings > Triggersin your Zendesk…
Will using search engine triggers create unknown users in Zendesk?
Using search engine triggers in Zendesk won't necessarily create unknown users. It depends on your implementation. Unknown users are created when a visitor starts a chat without filling out the contact form. With this trigger setup, a tag is added…
Are chat tags and support tags the same in Zendesk?
Chat tags and support tags in Zendesk are not the same. They serve different purposes. Chat tags are used specifically for chat sessions, while support tags are used for broader support interactions. When implementing search engine triggers, chat…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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