Identify Visitors from Search Engines in Zendesk
How can I identify visitors from search engines using Zendesk?
To identify visitors from search engines in Zendesk, you can use a trigger to add a global tag. This tag, called "Search_Referrer," helps you recognize visitors referred by any search engine.
To set this up, go to your Zendesk dashboard and selectSettings > Triggers. Click onCreate Triggerand configure it as shown in the provided screenshot. Once done, clickSave Changes. This setup will help you track visitors coming from search engines effectively. For more details, check theoriginal link.
More related questions
Can I identify visitors from specific search engines in Zendesk?
Yes, you can identify visitors from specific search engines by creating separate tags for each one. This allows you to track visitors from search engines like Google individually. To do this, navigate toSettings > Triggersin your Zendesk…
Will using search engine triggers create unknown users in Zendesk?
Using search engine triggers in Zendesk won't necessarily create unknown users. It depends on your implementation. Unknown users are created when a visitor starts a chat without filling out the contact form. With this trigger setup, a tag is added…
Are chat tags and support tags the same in Zendesk?
Chat tags and support tags in Zendesk are not the same. They serve different purposes. Chat tags are used specifically for chat sessions, while support tags are used for broader support interactions. When implementing search engine triggers, chat…
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