Voicemail Ticket Delay - Frequently asked questions
Discover answers to common questions about delays in voicemail ticket creation. Learn about potential causes and solutions to improve your Zendesk experience.
Frequently asked questions
Why is there a delay in voicemail ticket creation in Zendesk?
A delay in voicemail ticket creation can occur when the 'Transcribe voicemails?' setting is enabled. This setting can cause delays if the voicemail is empty or if the transcription system struggles to understand the voicemail content. In such…
How does the 'Transcribe voicemails?' setting affect ticket creation time?
The 'Transcribe voicemails?' setting can impact the time it takes for a voicemail ticket to be created. If this setting is enabled, it may cause delays if the voicemail is empty or difficult to transcribe. The system will attempt to transcribe the…
What happens if the voicemail is empty or unclear in Zendesk?
If a voicemail is empty or unclear, it can cause a delay in ticket creation due to the transcription process. The system will try to transcribe the voicemail up to three times. This repeated attempt to transcribe can result in a delay of about 30…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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