Impact of 'Transcribe voicemails?' on Ticket Creation
Discover how the 'Transcribe voicemails?' setting can delay ticket creation in Zendesk. Learn about the transcription process and its effects.
How does the 'Transcribe voicemails?' setting affect ticket creation time?
The 'Transcribe voicemails?' setting can impact the time it takes for a voicemail ticket to be created. If this setting is enabled, it may cause delays if the voicemail is empty or difficult to transcribe.
The system will attempt to transcribe the voicemail up to three times, which can lead to a delay of approximately 30 minutes. This is because the system needs time to process and transcribe the voicemail content before creating a ticket.
More related questions
Why is there a delay in voicemail ticket creation in Zendesk?
A delay in voicemail ticket creation can occur when the 'Transcribe voicemails?' setting is enabled. This setting can cause delays if the voicemail is empty or if the transcription system struggles to understand the voicemail content. In such…
What happens if the voicemail is empty or unclear in Zendesk?
If a voicemail is empty or unclear, it can cause a delay in ticket creation due to the transcription process. The system will try to transcribe the voicemail up to three times. This repeated attempt to transcribe can result in a delay of about 30…
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