Why Tickets Missing in Help Center - Frequently asked questions
Frequently asked questions
Why can't I find my ticket in the Zendesk help center?
If you're unable to find a specific ticket in the Zendesk help center, it might be due to several reasons. Firstly, if your account uses multiple brands, the ticket might have been submitted under a different brand. Ensure that the ticket is…
How do I view tickets from different brands in Zendesk?
To view tickets from different brands in Zendesk, ensure you're signed into the correct brand's help center. If your account has multiple brands, tickets might be submitted under a different brand. Verify the brand association of the ticket and…
Why are messaging tickets not showing in Zendesk help center?
Messaging tickets might not appear in the Zendesk help center if transcripts are not set to Public. To ensure these tickets show up, you need to have the transcripts set to Public. Alternatively, adding a public email comment to the messaging…
Why are tickets with private comments missing in Zendesk?
Tickets with only private comments won't appear in the Zendesk help center because it only displays public comments. The help center is designed for end users and does not show private comments. Agents should use the Agent Interface to access all…
Can I see all my Zendesk tickets in one view?
Currently, it's not possible for end users to view all their tickets from different brands in one view in Zendesk. Each brand operates its own help center, and users need to sign into the correct brand to view their tickets. While this might be…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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