Tickets with Private Comments Missing in Zendesk?
Why are tickets with private comments missing in Zendesk?
Tickets with only private comments won't appear in the Zendesk help center because it only displays public comments.
The help center is designed for end users and does not show private comments. Agents should use the Agent Interface to access all tickets, including those with private comments, to ensure they have full visibility over all interactions.
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Why can't I find my ticket in the Zendesk help center?
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To view tickets from different brands in Zendesk, ensure you're signed into the correct brand's help center. If your account has multiple brands, tickets might be submitted under a different brand. Verify the brand association of the ticket and…
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Messaging tickets might not appear in the Zendesk help center if transcripts are not set to Public. To ensure these tickets show up, you need to have the transcripts set to Public. Alternatively, adding a public email comment to the messaging…
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