Making Zendesk Products Accessible - Frequently asked questions
Frequently asked questions
What accessibility features does Zendesk offer?
Zendesk offers a variety of accessibility features to ensure its products are usable by everyone, including those who rely on assistive technology. These features include consistent navigation methods, flexible style sheets, keyboard shortcuts, and…
How does Zendesk handle keyboard navigation?
Zendesk supports keyboard navigation to enhance accessibility for users who prefer or need to use a keyboard instead of a mouse. The platform includes a variety of keyboard shortcuts to enable primary functionalities. Zendesk is also working to…
Can I customize the display settings in Zendesk?
Yes, Zendesk allows users to customize display settings to meet their accessibility needs. The platform does not override user-selected contrast and color selections, allowing for personalized display attributes. Users can also configure their own…
How does Zendesk ensure image accessibility?
Zendesk ensures image accessibility by providing text alternatives and maintaining consistency in image usage. Many images are textually tagged to assistive technology, and the company is working to ensure that icons have consistent meanings…
What should I do if I encounter accessibility issues in Zendesk?
If you encounter accessibility issues while using Zendesk products, you can report them by emailing[email protected]. Your feedback is valuable and helps Zendesk improve its accessibility features. Zendesk is committed to…
Does Zendesk support users with color recognition issues?
Yes, Zendesk supports users with color recognition issues by ensuring that color is not the sole means of conveying information. The platform includes other design elements to indicate actions, prompts, or distinguish visual elements, ensuring that…
Are there any time limits for tasks in Zendesk products?
No, Zendesk products do not impose time limits on tasks, allowing users to take as long as they need to complete them. This feature is part of Zendesk's commitment to accessibility, ensuring that users can work at their own pace without pressure….
How can I make my Zendesk Help Center more accessible?
To make your Zendesk Help Center more accessible, familiarize yourself with the guidelines for creating accessible content. This includes using keyboard shortcuts, adjusting browser settings, and utilizing personal style sheets to meet…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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