image for site

Why Bot Recommends Articles Again - Frequently asked questions

Discover why Zendesk's bot suggests articles on repeated queries. Explore common questions and answers about bot behavior and article recommendations.

Frequently asked questions

Why does the Zendesk bot recommend articles only after a question is asked twice?

The Zendesk bot recommends articles the second time a question is asked because it initially seeks clarification. When a user asks a question, the bot may need more information to accurately match an intent or provide an answer. In such cases, if…

How can I stop the Zendesk bot from asking for clarification before recommending articles?

To stop the Zendesk bot from asking for clarification before recommending articles, you need to disable the clarification feature. By default, if the bot requires more information to match an intent or provide an answer, it will send an automated…

What is the purpose of the clarification feature in Zendesk bots?

The clarification feature in Zendesk bots is designed to ensure accurate responses by gathering more information. When a user asks a question, the bot may not have enough details to match an intent or provide a precise answer. In such cases, the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites