Why Bot Recommends Articles Again - Frequently asked questions
Discover why Zendesk's bot suggests articles on repeated queries. Explore common questions and answers about bot behavior and article recommendations.
Frequently asked questions
Why does the Zendesk bot recommend articles only after a question is asked twice?
The Zendesk bot recommends articles the second time a question is asked because it initially seeks clarification. When a user asks a question, the bot may need more information to accurately match an intent or provide an answer. In such cases, if…
How can I stop the Zendesk bot from asking for clarification before recommending articles?
To stop the Zendesk bot from asking for clarification before recommending articles, you need to disable the clarification feature. By default, if the bot requires more information to match an intent or provide an answer, it will send an automated…
What is the purpose of the clarification feature in Zendesk bots?
The clarification feature in Zendesk bots is designed to ensure accurate responses by gathering more information. When a user asks a question, the bot may not have enough details to match an intent or provide a precise answer. In such cases, the…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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