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Understanding Zendesk Bot Clarification Feature

Learn about the purpose of the clarification feature in Zendesk bots and how it enhances response accuracy.

What is the purpose of the clarification feature in Zendesk bots?

The clarification feature in Zendesk bots is designed to ensure accurate responses by gathering more information. When a user asks a question, the bot may not have enough details to match an intent or provide a precise answer. In such cases, the bot sends an automated response to ask for clarification.

This feature helps improve the accuracy of the bot's responses by ensuring it has all the necessary information before recommending articles or providing answers. However, if you prefer immediate article recommendations, you can choose to disable this feature.


More related questions

Why does the Zendesk bot recommend articles only after a question is asked twice?

The Zendesk bot recommends articles the second time a question is asked because it initially seeks clarification. When a user asks a question, the bot may need more information to accurately match an intent or provide an answer. In such cases, if…

How can I stop the Zendesk bot from asking for clarification before recommending articles?

To stop the Zendesk bot from asking for clarification before recommending articles, you need to disable the clarification feature. By default, if the bot requires more information to match an intent or provide an answer, it will send an automated…

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