Why 'Empty' Appears in Help Center - Frequently asked questions
Discover why 'empty' appears below sections or categories in Zendesk Help Center. Explore common questions and solutions to manage your help center effectively.
Frequently asked questions
Why does the word 'empty' appear in my Zendesk help center?
The word 'empty' appears when a section or category in your Zendesk help center has no articles. If you're using subsections, it shows up when a section contains subsections without articles, or all articles are only within other subsections. To…
How can I remove the 'empty' label from my Zendesk help center?
To remove the 'empty' label, you need to edit your theme's code. First, make a copy of your live theme. Then, in the Guide, select your theme, click 'Customize', and 'Edit code'. In 'section_page.hbs', find the code with 'empty' and remove it,…
What should I do before editing my Zendesk theme to remove 'empty'?
Before editing your Zendesk theme to remove 'empty', it's crucial to make a copy of your live theme. This ensures you have a backup in case anything goes wrong during the editing process. Once you have a copy, you can proceed to edit the code…
Can I hide the 'empty' label in Zendesk using CSS?
Yes, you can hide the 'empty' label in your Zendesk help center using CSS. Simply add a rule in your 'style.css' file to set '.section-empty' to 'display: none;'. This method is an alternative to editing the theme code directly and can be a quick…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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