How to Manage People in Zendesk - Frequently asked questions
Frequently asked questions
How can I add agents and admins in Zendesk?
To add agents and admins in Zendesk, you need to access the Team members page. Here, you can manage your team by adding new members and assigning them roles. This process involves specifying their access levels and ensuring they have the necessary…
What is the purpose of the Team members page in Zendesk?
The Team members page in Zendesk is designed to help you manage your team effectively. It allows you to add, remove, or replace team members, and assign them specific roles and access levels. This page is crucial for ensuring that your team is…
How do I manage end users in Zendesk?
Managing end users in Zendesk involves accessing the Customers (end users) page. Here, you can view and edit end user profiles, organize them into groups, and manage their interactions with your support team. This functionality is essential for…
What are the resources available for managing users in Zendesk?
Zendesk provides a variety of resources for managing users, including detailed guides on managing team members and end users. These resources cover topics such as adding agents, viewing end user profiles, and organizing users into groups and…
How does Zendesk comply with privacy and data protection laws?
Zendesk complies with privacy and data protection laws by adhering to regulations such as GDPR. They provide detailed documentation on how their products meet these legal requirements, ensuring that user data is handled securely and responsibly….
What information can I find on the Groups page in Zendesk?
The Groups page in Zendesk is where you can organize your team members into specific groups. This organization helps streamline workflows and ensures that the right team members are handling the appropriate tasks. By using the Groups page, you can…
How can I view an end user's profile in Zendesk Support?
To view an end user's profile in Zendesk Support, navigate to the Customers (end users) page. Here, you can access detailed information about each end user, including their contact details and interaction history. This feature is essential for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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