Calling and Logging Calls on Android - Frequently asked questions
Frequently asked questions
How do I enable permissions for calling in the Zendesk Sell Android app?
To make calls using the Zendesk Sell Android app, you need to enable Voice and microphone permissions on your device. Start by ensuring that Sell Voice is enabled in your account. On your mobile device, go to Settings, then select Voice and Text….
What are the options for making a call in Zendesk Sell on Android?
Zendesk Sell offers several options for making calls directly from the Android app. To initiate a call, tap the Leads or Contacts icon, select the lead or contact you wish to call, and tap their phone number. You can choose to call using Sell's…
How can I log a call in the Zendesk Sell Android app?
Logging a call in the Zendesk Sell Android app is simple and helps keep track of your interactions. After making a call, tap 'Log a Call' from the options list. You can then choose the outcome of your call and add any relevant notes. Once done,…
What is Sell Voice and how do I use it in the Zendesk Sell Android app?
Sell Voice is a feature in the Zendesk Sell Android app that allows you to make calls directly from the app. To use Sell Voice, ensure it is set up in your account and permissions are enabled on your device. You can then make calls by selecting a…
How do I send a text message using the Zendesk Sell Android app?
Sending a text message in the Zendesk Sell Android app is straightforward and can be done in a few steps. Tap the Leads or Contacts icon, select the desired lead or contact, and tap their phone number. From the context menu, choose 'Send text…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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