Fix Admin Name on All Ticket Events - Frequently asked questions
Discover solutions to the issue of one admin's name appearing on all ticket events in Zendesk. Explore common questions and troubleshooting tips to resolve this problem effectively.
Frequently asked questions
Why is one admin's name appearing on all ticket events in Zendesk?
If one admin's name is showing up on all ticket events, it's likely due to API or third-party integrations. When an admin sets up an integration, their name appears on any tickets created or updated through that integration. This is expected…
How can I prevent confusion with admin names on ticket events?
To prevent confusion with admin names on ticket events, create a dedicated admin account for API integrations. This account can be named after your company, making it clear that the actions are automated and not performed by a specific individual….
What should I do if an admin doesn't recall making changes to tickets?
If an admin doesn't recall making changes to tickets, it might be due to API or third-party integrations. These integrations can cause the admin's name to appear on ticket events even if they didn't manually perform the actions. Check if the…
Can personalized email replies affect admin names on ticket events?
Yes, personalized email replies can affect admin names on ticket events. If personalized email replies are enabled with an API integration, tickets created may appear as though they were made by the admin who authorized the integration. This is…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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