Admin's Name on All Ticket Events in Zendesk
Why is one admin's name appearing on all ticket events in Zendesk?
If one admin's name is showing up on all ticket events, it's likely due to API or third-party integrations. When an admin sets up an integration, their name appears on any tickets created or updated through that integration. This is expected behavior, especially if your account uses services like Zendesk Talk Partner Edition with RingCentral or Five9s.
To avoid confusion, consider creating a dedicated admin account for authorizing all API integrations. You can name this user after your company to make it clear in ticket events. For more details, check out theoriginal Zendesk help article.
More related questions
How can I prevent confusion with admin names on ticket events?
To prevent confusion with admin names on ticket events, create a dedicated admin account for API integrations. This account can be named after your company, making it clear that the actions are automated and not performed by a specific individual….
What should I do if an admin doesn't recall making changes to tickets?
If an admin doesn't recall making changes to tickets, it might be due to API or third-party integrations. These integrations can cause the admin's name to appear on ticket events even if they didn't manually perform the actions. Check if the…
Can personalized email replies affect admin names on ticket events?
Yes, personalized email replies can affect admin names on ticket events. If personalized email replies are enabled with an API integration, tickets created may appear as though they were made by the admin who authorized the integration. This is…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
