No, you cannot upgrade a single user to a different Zendesk plan. Plan upgrades and downgrades apply to the entire account, meaning all users are affected by any changes in the plan. While the account owner may have access to more settings than an…
Plan upgrades affect all users within a Zendesk account equally. When you upgrade or downgrade a plan, the changes apply to the entire account, impacting all users, including the owner and agents. This means that individual users cannot have…
A Zendesk account owner has access to more settings than an agent, but this is not due to a difference in plan features. The owner can manage account settings, billing, and other administrative tasks that agents cannot. For more information on…