Generative AI & Attachments - Frequently asked questions
Explore FAQs on how generative AI tools handle attachments in Zendesk. Learn about content reading capabilities and search functionalities for help centers.
Frequently asked questions
Can Zendesk's generative AI tools read content from attachments?
No, Zendesk's generative AI tools cannot read content from attachments. The content must be directly present in your help center articles for these tools to access it. If you're looking to process attachments, you might want to explore third-party…
How can I make content accessible to Zendesk's generative AI tools?
To make content accessible to Zendesk's generative AI tools, ensure that all relevant information is directly included in your help center articles. These tools do not have the capability to read through attachments or PDF files. For those needing…
What solutions exist for processing attachments in Zendesk?
While Zendesk's generative AI tools can't read attachments, there are solutions available for processing them. One such solution is the OCR for PDF and Scanned Documents by Knots app, available on the Zendesk Marketplace. This app can process…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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