Create Articles in Help Center Categories - Frequently asked questions
Discover how to create articles under help center categories in Zendesk. This page answers common questions and provides guidance on organizing your help center effectively.
Frequently asked questions
Can I create articles directly under help center categories in Zendesk?
No, you cannot create articles directly under help center categories in Zendesk. Articles must be placed within sections or subsections, and these sections are then organized within categories. If you're looking to streamline your help center,…
How can I organize my Zendesk help center if I can't use categories for articles?
To organize your Zendesk help center without placing articles directly in categories, use sections and subsections. Articles are placed within these sections, which are then organized under categories. A practical approach is to create a single…
What is a workaround for creating articles under categories in Zendesk?
Since you can't create articles directly under categories in Zendesk, a workaround is to use sections within a single category. This involves creating one category and organizing your articles into multiple sections within it. This setup allows…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Read FreeCash's case study
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