Organizing Zendesk Help Center Without Direct Categories
Discover how to effectively organize your Zendesk help center using sections and subsections instead of direct categories.
How can I organize my Zendesk help center if I can't use categories for articles?
To organize your Zendesk help center without placing articles directly in categories, use sections and subsections. Articles are placed within these sections, which are then organized under categories.
A practical approach is to create a single category and divide your content into multiple sections within it. This way, all sections will be visible on the home page, providing a clear structure for users to navigate. This method helps in maintaining a clean and user-friendly help center layout.
More related questions
Can I create articles directly under help center categories in Zendesk?
No, you cannot create articles directly under help center categories in Zendesk. Articles must be placed within sections or subsections, and these sections are then organized within categories. If you're looking to streamline your help center,…
What is a workaround for creating articles under categories in Zendesk?
Since you can't create articles directly under categories in Zendesk, a workaround is to use sections within a single category. This involves creating one category and organizing your articles into multiple sections within it. This setup allows the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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