Workaround for Articles Under Categories in Zendesk
Learn a workaround for organizing articles in Zendesk by using sections within a single category for better structure.
What is a workaround for creating articles under categories in Zendesk?
Since you can't create articles directly under categories in Zendesk, a workaround is to use sections within a single category. This involves creating one category and organizing your articles into multiple sections within it.
This setup allows the help center to display all sections on the home page, making it easier for users to find the information they need. This method not only simplifies the structure but also enhances the user experience by providing a clear and organized layout.
More related questions
Can I create articles directly under help center categories in Zendesk?
No, you cannot create articles directly under help center categories in Zendesk. Articles must be placed within sections or subsections, and these sections are then organized within categories. If you're looking to streamline your help center,…
How can I organize my Zendesk help center if I can't use categories for articles?
To organize your Zendesk help center without placing articles directly in categories, use sections and subsections. Articles are placed within these sections, which are then organized under categories. A practical approach is to create a single…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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