Increase API Rate Limit in Zendesk - Frequently asked questions
Frequently asked questions
How can I increase my Zendesk API rate limit?
To increase your Zendesk API rate limit, you have two main options. You can either upgrade your Support subscription to a higher pricing plan or, if you're on the Zendesk Suite Growth plan or above, you can purchase the High Volume API add-on. This…
What is the cost of the High Volume API Add-on for Zendesk?
The cost of the High Volume API Add-on for Zendesk varies based on the number of agents you have. If you have more than 10 agents, the add-on costs £20 / €25 / $25 per month per agent. For those with fewer than 10 agents, the cost is £200 / €250 /…
Can I send 20,000 SMS messages at once using Zendesk?
Sending 20,000 SMS messages at once using Zendesk can be challenging due to API rate limits. If you're on the Professional plan, you might experience throttling. To manage this, consider breaking down your messages into smaller batches, such as…
What are the benefits of upgrading my Zendesk Support plan?
Upgrading your Zendesk Support plan can provide several benefits, including an increased API rate limit. Higher-tier plans offer more features and capabilities, which can enhance your overall Zendesk experience. For instance, if you're looking to…
How can I monitor my Zendesk API usage?
Monitoring your Zendesk API usage is crucial to ensure you're not exceeding your rate limits. You can do this using the API Usage dashboard, which provides insights into your current API call volume and helps you track your usage patterns. By…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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