Remove 'Reply Above This Line' from Emails - Frequently asked questions
Discover how to remove 'Please type your reply above this line' from Zendesk email notifications. Explore common questions and solutions for customizing your outgoing emails.
Frequently asked questions
How can I remove the email delimiter from Zendesk notifications?
To remove the email delimiter from Zendesk notifications, you need to understand its purpose first. The delimiter, which appears as '##- Please type your reply above this line -##', helps keep comments separated in the email, ensuring new content…
Can I customize the email delimiter text in Zendesk?
Yes, you can customize the email delimiter text in Zendesk. This allows you to personalize the message that appears in your outgoing email notifications. To do this, go to the Admin Center, click on Channels in the sidebar, then select Talk and…
How do I change the font size, color, and type of the email delimiter in Zendesk?
To change the font size, color, and type of the email delimiter in Zendesk, you need to edit the Email template HTML. This allows you to style the delimiter to match your brand's aesthetic. Make sure your edits are on the same line as the…
Why is the email delimiter important in Zendesk notifications?
The email delimiter in Zendesk notifications is crucial for keeping comments organized. It appears as '##- Please type your reply above this line -##' and ensures that new content is added to the ticket as a separate comment. This feature prevents…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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