Importance of Email Delimiter in Zendesk Notifications
Why is the email delimiter important in Zendesk notifications?
The email delimiter in Zendesk notifications is crucial for keeping comments organized. It appears as '##- Please type your reply above this line -##' and ensures that new content is added to the ticket as a separate comment.
This feature prevents all other text in the email from being included in the reply, maintaining clarity and organization in your communication. By using the delimiter, you can ensure that each response is distinct and easy to follow, which is especially important in customer support scenarios.
More related questions
How can I remove the email delimiter from Zendesk notifications?
To remove the email delimiter from Zendesk notifications, you need to understand its purpose first. The delimiter, which appears as '##- Please type your reply above this line -##', helps keep comments separated in the email, ensuring new content…
Can I customize the email delimiter text in Zendesk?
Yes, you can customize the email delimiter text in Zendesk. This allows you to personalize the message that appears in your outgoing email notifications. To do this, go to the Admin Center, click on Channels in the sidebar, then select Talk and…
How do I change the font size, color, and type of the email delimiter in Zendesk?
To change the font size, color, and type of the email delimiter in Zendesk, you need to edit the Email template HTML. This allows you to style the delimiter to match your brand's aesthetic. Make sure your edits are on the same line as the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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