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Downgraded Add-ons Repurchase - Frequently asked questions

Explore common questions about repurchasing downgraded add-ons in Zendesk. Learn about the process, implications, and more in our comprehensive FAQ section.

Frequently asked questions

What happens to my configurations if I repurchase a downgraded Zendesk add-on?

When you repurchase a downgraded Zendesk add-on, your previous configurations won't be automatically restored. If you downgrade your plan and remove an add-on, any content created with that feature is deleted. So, when you decide to re-add the same…

Will my content be restored if I re-add a Zendesk add-on after downgrading?

No, your content won't be restored if you re-add a Zendesk add-on after downgrading. Once you downgrade and remove an add-on, any content created with it is deleted. If you decide to re-add the add-on later, you'll need to recreate your content and…

Do I need to set up my Zendesk add-on configurations again after repurchasing?

Yes, you will need to set up your Zendesk add-on configurations again after repurchasing. When you downgrade and remove an add-on, any content or configurations created with it are deleted. Therefore, upon repurchasing, you'll have to start from…

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