Fix Missing Users in Segments - Frequently asked questions
Discover solutions for user segments missing users with correct tags. Explore FAQs to troubleshoot and resolve common issues related to user segments.
Frequently asked questions
Why are users with the correct tags missing from my Zendesk user segment?
Users with the correct tags might be missing from your Zendesk user segment because they need to verify their account first. In Zendesk, even if users have the correct tags and attributes, they won't be added to a user segment until they verify…
Is there a delay in users appearing in a Zendesk user segment after adding tags?
There should be no delay in users appearing in a Zendesk user segment after adding tags, provided their accounts are verified. Once you add a tag to an organization or user, they should populate in the user segment immediately. However, if users…
How can I ensure users are added to my Zendesk user segment?
To ensure users are added to your Zendesk user segment, make sure their accounts are verified. Account verification is a necessary step for users to be included in user segments, even if they have the correct tags and attributes. If users are…
What should I do if users are not appearing in my Zendesk user segment?
If users are not appearing in your Zendesk user segment, verify their account status. Users need to have verified accounts to be included in user segments, even if they have the correct tags. If they haven't verified their account, they won't…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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