Light Agents and Ticket Tags - Frequently asked questions
Discover why light agents can't manage ticket tags in Zendesk. Explore common questions and solutions to understand the limitations and capabilities of light agents.
Frequently asked questions
Why can't my light agents add, edit, or remove tags on tickets?
Light agents in Zendesk have limited permissions, which is why they can't add, edit, or remove tags on tickets unless they are the ticket Requester. This is an intentional design to maintain control over ticket management and ensure that only…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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Read FreeCash's case study
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