Light Agents and Ticket Tagging in Zendesk
Learn why light agents can't modify ticket tags in Zendesk unless they are the ticket Requester. Understand light agent permissions.
Why can't my light agents add, edit, or remove tags on tickets?
Light agents in Zendesk have limited permissions, which is why they can't add, edit, or remove tags on tickets unless they are the ticket Requester. This is an intentional design to maintain control over ticket management and ensure that only authorized personnel can modify ticket tags.
If you want to learn more about light agent permissions and how they work, you can check out the detailed article on this topic.
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