Expanded HTML Tags in Content Blocks - Frequently asked questions
Discover answers to common questions about using expanded HTML tags in Zendesk content blocks. Learn how to enhance your content with these new features.
Frequently asked questions
What changes have been made to HTML tag support in Zendesk content blocks?
Zendesk has expanded support for HTML tags in content blocks, allowing for more consistent use of elements across editors. Previously, some HTML elements supported in articles were not available in content blocks, causing them to disappear upon…
How will the expanded HTML tag support affect my use of Zendesk content blocks?
The expanded HTML tag support in Zendesk content blocks means you can now use a wider range of HTML tags, enhancing your content's design and functionality. This update allows for more consistent styling and formatting between articles and content…
What HTML tags are now supported in Zendesk content blocks?
Zendesk content blocks now support a wide range of HTML tags, allowing for more versatile content creation. The supported tags includea,abbr,blockquote,img,table,ul,ol,li,div,span,strong,em, and many more. This…
Do I need to take any action to use the new HTML tags in Zendesk content blocks?
No action is required on your part to start using the new HTML tags in Zendesk content blocks. If you are an Enterprise customer, the update is automatically available to you, and you can begin using the expanded HTML tag support immediately. This…
Can I add classes and IDs to all HTML elements in Zendesk content blocks?
Yes, with the latest update, you can now add classes and IDs to all HTML elements in Zendesk content blocks. Previously, this was limited to<div>elements, but now you have the flexibility to apply classes and IDs to any supported HTML tag….
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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