To review bot conversation transcripts in Zendesk, navigate to the Admin Center and select the Bots and automations section. Here, you can manage your bots and access the Insights tab to view the dashboard. At the bottom of the dashboard, you will…
In Zendesk, bot conversation transcripts are categorized into two types: Automated resolutions and Unresolved conversations. Automated resolutions are interactions where the bot successfully resolved the user's query without needing a live agent….
Unresolved bot conversations are a valuable resource for identifying gaps in your bot's knowledge. By reviewing these transcripts, you can spot recurring questions that end up unresolved and update your bot's flow to address these issues. If you…
A bot conversation transcript in Zendesk includes the first 100 messages exchanged between the bot and the user during their interaction. For unresolved conversations, the transcript only covers messages before any transfer to a live agent occurs….
Automated resolution transcripts provide insights into the types of bot answers that successfully resolve user queries without human intervention. By analyzing these transcripts, you can identify patterns and similarities in effective responses,…