No, if your email is connected to Zendesk, replies will create tickets. If you've set up a forwarding rule from your external email address to Zendesk, any reply to that email will automatically generate a ticket in your Zendesk account. This is…
Email forwarding to Zendesk automatically creates tickets. When you set up a forwarding rule from your external email address to Zendesk, every incoming email to that address is converted into a ticket in your Zendesk account. This setup is useful…
Side conversations allow private user notifications without ticket clutter. In Zendesk, side conversations are a feature that lets you communicate with users or team members without including the entire ticket thread. This is particularly useful…