Import Users or Organizations Errors - Frequently asked questions
Frequently asked questions
Why am I getting a CSV file request frequency limit error when importing users?
This error occurs when you exceed the CSV export limit of 100,000 results per hour per user. If you encounter this error, it's best to wait and try again later. This limit is in place to ensure system stability and performance. For more details,…
How can I fix UTF-8 errors when importing users into Zendesk?
UTF-8 errors occur when the uploaded file isn't in a UTF-8 format. To fix this, ensure your CSV file is saved in UTF-8 encoding. This is crucial for the proper processing of special characters. For more detailed instructions, you can check out the…
What should I do if my CSV file type is not supported during import?
If you receive an error stating that the file type is not supported, ensure that your file is indeed a CSV. If it is and you're still facing issues, try passing the file through Google Sheets. Upload your data to Google Sheets, then download it…
How do I resolve 'Failed to process row' errors when importing users?
The 'Failed to process row' error is typically due to formatting issues in your CSV file. To resolve this, ensure your file adheres to the correct formatting guidelines. You can find these guidelines in the document on bulk importing users….
Why is the 'user_id' column causing errors during import?
Errors related to the 'userid' column often occur when this field is missing or incorrectly formatted in your CSV file. Make sure the 'userid' field is included in the header of one of your columns. Properly formatting this field is crucial for a…
What does the 'Missing mandatory field in header: name' error mean?
This error indicates that the 'name' field is missing from your CSV file's header. The 'name' field is mandatory when bulk importing new users. Ensure that this field is included in your CSV file to avoid this…
How can I troubleshoot a 403 error when importing users or organizations?
A 403 error usually occurs when the import feature isn't enabled for your account. To resolve this, check your account settings to ensure that the import feature is activated. If the issue persists, you may need to contact Zendesk support for…
What are some general troubleshooting steps for import errors in Zendesk?
If you're experiencing import errors, start by checking the first row of your file to ensure all required headers are present. Look for any formatting issues or unsupported characters in your CSV file. A useful tip is to copy and paste your data…
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